FREE & EASY RETURNS 🎉
Whilst we hope you’ll love what you’ve ordered, we understand that from time to time a product may not be quite right for you and you therefore would like a refund or to exchange this.
We want to make this as fuss-free and easy for you as possible. Therefore we offer free returns on our orders. In order to arrange this, please contact us at firstname.lastname@example.org, within 14 days of receiving your order and we will arrange a returns label to be sent to you. This will either be for drop off at your local Post Office or My Hermes drop off point.
The returned item(s) must be in the same condition as when you received it, and be returned in the original packaging. For fragile items please ensure they are securely packaged before returning.
You can return goods for any reason and at any time within 28 days of receipt for a full refund or exchange, providing that you contact us within 14 working days of receiving your order and that the goods are received by us in an unused, undamaged and saleable condition.
Refunds will be issued to the payment method used when the order was placed, within 7 days of receiving the returned item(s)
We can not be held responsible for interest charges made by a credit card company whilst waiting for returns to be refunded to your card.